Financial Guidance Services Office: 520-912-4132: Office: 520-548-7686: Fax: 520.352.7656: 1846 E Innovation Park Drive Tucson, AZ 85755. The Financial Management Standards are tools to provide guidance and direction in Federal financial management. Learn more about the Financial Management Standards Reference Books Green Book. The Green Book is a comprehensive guide for financial institutions that receive ACH payments from and send payments (i.e. Collections) to the federal. Financial Assistance is available to those patients who are in need of help to pay their account. Assistance is based on the guarantor’s financial status. The guarantor is the person who is responsible for paying the medical bill. Advocate's financial assistance program provides discounts to patients (up to 100 percent of hospital charges) who meet financial eligibility guidelines. All patients eligible for financial assistance will not be charged more for medically necessary care than the amounts generally billed to patients who have insurance.
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Financial Assistance Guidelines
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Consistent with Advocate Health Care's values of compassion and stewardship, it is Advocate's policy to provide financial assistance to patients in need. Advocate prides itself on assisting those individuals.
Learn more about Advocate Health Care's Financial Assistance Income Guidelines.
Advocate patients are encouraged to seek information from their hospital's financial counselor if they anticipate difficulty paying their portion of the hospital bill. Our counselors make every effort to assist patients who are uninsured, underinsured or face other financial challenges associated with paying for the health care services we provide.
We can help in the following ways:
- Help patients understand their eligibility for a variety of government-funded programs
- Assist with a worker’s compensation or liability claim
- Set up an extended time payment plan for deductibles, coinsurance and any other patient responsibility balances
- Explain the Advocate Financial Assistance policy and assist with the application process
To support our mission of patient advocacy, Advocate also partners with Change Healthcare to review eligibility and provide guidance for government assistance through the following programs: Illinois Medicaid, All Kids, Family Care, Marketplace Open Enrollment as part of the Affordable Care Act (ACA), Social Security Disability benefits, Supplemental Security Income (SSI) benefits and Emergency Medical Coverage (EMA).
Advocate's financial assistance program provides discounts to patients (up to 100 percent of hospital charges) who meet financial eligibility guidelines. All patients eligible for financial assistance will not be charged more for medically necessary care than the amounts generally billed to patients who have insurance.
A key provision of financial assistance requires the cooperation of the patient in providing health insurance information, applying for available government programs, completing an Advocate financial assistance application when needed and providing any requested supporting documentation. Given the sensitive nature of these requests, all communications with the patient or family members will be handled in strict confidence and in a compassionate manner.
Advocate's ability to provide financial assistance is consistent with our values of compassion and stewardship and complies with federal and state regulations. Nothing in our financial assistance policy, websites or other financial assistance material constitutes an offer to any particular patient and creates no contractual rights or obligations.
- Download our plain language summary of the Financial Assistance Policy:
- Download our Financial Assistance Policy:
- Download our Billing and Collections Policy:
- Download a list of covered and not covered providers (updated quarterly):
- Download our patient brochure:
- More information about hospital pricing.
- Advocate Medical Group offers financial assistance to patients in need. For information about financial assistance for care received in an Advocate Medical Group provider office, call the Advocate Medical Group customer service department at 847-390-5900.
If you are interested in applying for government funding or Advocate financial assistance, complete our application:
- Download our Financial Assistance Application:
Free paper copies of the application are also available in all Advocate emergency departments and registration areas. Additionally, if you would like to request a free paper copy of the application by mail, call 309-268-5289 for Eureka Hospital and BroMenn Medical Center or 630-645-2400 for all other Advocate hospitals.
Applicants may send the completed application and supporting documents to the hospital’s address listed below or bring them to an Advocate financial counselor at your hospital. Patients can locate a financial counselor by visiting the concierge desk at the hospital and requesting to speak with a financial counselor. For questions about the application process or to check the status of an application submitted, financial counselors are available to assist in person at the hospital or call 309-268-2279 for Eureka Hospital and BroMenn Medical Center or 630-645-2400 for all other Advocate hospitals.
Advocate Medical Group - Physician Billing
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Submit applications to:
Mail to: Business Office / Financial Counselor
Advocate Medical Group
8550 W. Bryn Mawr Ave., 8th Floor
Chicago, IL 60631
Attn: Nicole Cohen
Need assistance? Call847-390-5900
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All Other Advocate Hospitals
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Submit applications to:
Mail to: Advocate Health Care
P.O. Box 3039
Oak Brook, IL 60522
Fax to: 630-645-4691
Email to: SRCO-Financialassistance@advocatehealth.com
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Need assistance? Call 630-645-2400 or visit a hospital financial counselor